Why is my account suspended?

If your account has been suspended, it could be because we were unable to take payment for your monthly subscription.

If this is the case, to have the account reinstated, you’ll have to pay the outstanding amount within 30 days. If no payment is received, the account will automatically be cancelled.

Before an account is suspended, we send a notification email each time we try but are unable to take the payment.

If you need help with an account that’s been suspended, please call our customer support team on 1890 944 532.