My Business Toolkit Privacy Policy

MyBusinessToolkit is owned and administered by Business Centric Services Group Limited. In this Privacy Policy the terms, ‘we’ or ‘us’ is Business Centric Services Group Limited

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number Z2156026.

Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.

What Information We Collect

The data collected is in the business context only with regard to your business and not on yourself. We process personal information which you give us: • Whilst servicing the business account through our website for the services and subscriptions, in writing or over the phone. • If you in the capacity of your business request information or assistance from us.

What personal information we process

This includes:

Special Categories of Personal Data

Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected.

We do not generally process such information unless you have voluntarily provided this to us. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.


How we use your Information

We use your information to:

We will process your information in order to meet our contractual obligations to you, were have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.

Providing a service and internal processing
To assess the business needs and provide you with suitable products and services •   Contractual obligation to provide the     service fees and subscriptions

•   Where special categories of personal     data are processed, these are necessary     to assess your needs

To service and administer the business account including billing •   Legitimate interests to provide and     manage the service


To verify the identity of our business customers •   Legitimate interest to provide and     manage the service
To confirm, update and improve our business customer records •   To comply with legal obligations in the     Data Protection legislation where     applicable

•   Legitimate interest to provide and     manage the service

To provide the business with any information on the services that it has requested •   To meet our contractual obligation to     provide information on the services     requested


Relationship Management
To manage and develop our relationship with the business customers • Legitimate interest to provide and service   the product and improve our services to   the business communities
To inform business customers of products and services that may be of interest to them, where they have chosen to be made aware of this

• Contractual obligations of the product


Training and development
For training purposes and to improve our service to our business customers • Legitimate interests to improve our   services and develop our employees
Complying with Legal Obligations
To prevent, investigate and prosecute crime, fraud and money laundering • To comply with legal obligations for    prevention of financial crime and money    laundering


For auditing purpose • To comply with our legitimate interest to    conduct audits
If we are obliged to disclose information by reason of any law, regulation or court order • To comply with legal obligations



To transfer information to any entity which may acquire rights in us


• Legitimate interests for commercial   interests


For any other purpose to which you agree. • With your consent


How we retain your personal information

We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.

Our retention periods are:

Type of personal Information Retention Period
General personal data which includes your normal personal data, personal identity, and personal financial data where applicable •   60 days after the termination of our

    business relationship

Special categories of personal data •   60 days after the termination of service


Call recordings •   1 year
CCTV – digital images if you visit our offices •   90 days

How we share your information

Third party service providers – we’ll only do this if your business agrees to take their service or you’ve told us you’re interested in finding out more about them.

Any data supplied will be in the context of the business; no decision making processes are made on any individuals in respect to any data you supply for these services.

Information Security

We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.


We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.


A cookie is a technology for remembering information between web pages. It is the term given to describe a type of message that is given to a Web browser by a Web server. Because of cookies, your web browser can remember you are logged in or have visited a site before, or what your personal preferences are making your browsing experience better.

Cookies and Tracking technologies: technologies such as cookies, tags, and scripts are used by us and our partners (such as advertising, marketing, and analytics), affiliates or analytics or service providers. These technologies may be used in analysing trends, administering the Sites, tracking users’ movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. The third-party cookies (stored by a different domain to the visited page's domain) used by us are outlined in the table below. Unless otherwise stated on the site, the data is anonymised.


3rd Party Purpose Link to Privacy Policy
Google analytics Customer analytics
Hotjar Customer analytics
Optimizely A/B testing
Popup Dominator Popup overlays and exit intents
Mouse Flow Form monitoring
Unbounce Landing pages
Appcuse Onboarding helper
Olark Online Chat
Freshdesk Online Chat
Zoho Online Chat


Some or all of these tools may be used to track information about your behaviour on our website depending on your region. For more information or to opt-out, please visit the respective website(s) of these vendors or contact us at


Your Rights

You have the right to request copies of your personal information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.

In relation to all of these rights, please write to us at the address below.

Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office - – ( ).

Contact Us

You can contact us by writing to us at:

Data Protection Supervisor, MyBusinesstoolkit, 130 Old Street, London, EC1V 9BD or at